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Lender
Faster decisions without adding headcount
Customer: HarbourPoint Bank
How the team improved broker experience using myCriteria and analytics from the MAT platform.
Before MAT
Use this card to describe the challenges: slow response times, manual admin, uneven advice files, limited oversight.
How MAT was rolled out
Summarise the rollout: which products were used, how the team was trained, and any governance / compliance involvement.
Results
Record the headline outcomes here: more leads, faster decisions, improved file quality or reduced admin time.
Story in more detail
When you add real content, this section can tell the story in 4–6 short paragraphs, mixing narrative with specific numbers and quotes.
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